Policy Updated: 23/09/24

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PRIVACY COMMITMENT

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At EC Hobbies ("we", "our" or "us"), we recognize the trust you place in us through your dealings with us. We do everything possible to maintain this trust by protecting your personal information.

 

COLLECTION OF PERSONAL INFORMATION

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We collect and use personal information only for lawful purposes, such as:

• Providing our services

• Managing customer relationships

• Promoting our products or services

We will never sell or trade your personal information with third parties for marketing purposes.

 

HOW WE USE YOUR PERSONAL INFORMATION

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Your personal information is used to provide you with information regarding our services or the services of our promotional partners. We want to communicate with you only if you wish to hear from us, so please let us know by clicking on the "unsubscribe" link at the bottom of any of our communications.

 

PERSONAL INFORMATION ACCESS

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You may review or change your personal information related to your use of Our Services at any time via our website. To access your information, simply sign into your account and navigate to the "My Account" tab.

 

SECURITY OF PERSONAL INFORMATION

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We acknowledge the importance of securing and safeguarding your personal information collected in the course of providing Our Services. We have appropriate procedures in place to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the proper use of your information.

 

MAINTAINING WEBSITE AND CREDIT CARD SECURITY

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Maintaining website and credit card security is paramount for us. We always seek to provide a secure platform through which to conduct online transactions using industry standard Secure Sockets Layer (SSL) protocol. This encryption scrambles details, including credit card numbers, billing details, and delivery addresses.

 

REPORTING A PRIVACY BREACH

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If you believe we have breached your privacy rights in any way or would like to discuss issues about our Privacy Policy, please contact Customer Care via email or socials. We will take all inquiries or complaints seriously and handle them with impartiality and discretion.

 

PRIVACY COMPLAINT PROCESS

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• You may submit a complaint by providing relevant details such as the date and time of the incident, circumstances surrounding it, and your concerns.

• We will assess your complaint to determine whether you have complained about something covered by the relevant privacy laws.

• If we are unable to address your complaint under privacy law, we will write to you explaining why our Customer Care Team is unable to do so.