Q: Shipping Policy

Shipping Policy Updated 23/09/2024 EC Hobbies is proudly an Australian business based in Canberra, shipping our products from our premises located in Canberra, ACT. At EC Hobbies, we aim to be as efficient as possible in getting your order out to you as soon as possible. To help us achieve this goal: Please double check shipping & contact info before placing an order, and if paying by PayPal please confirm shipping address on the PayPal checkout is the correct address. I cannot send to any address other than the one listed on the PayPal transaction. Delivery Options Domestic Shipping: We offer standard and express delivery options within Australia. Standard Delivery: Postage Partners: Australia Post Delivery Timeframe: 2-7 Business Days (flat rate $11.95) Express Delivery: Postage Partners: Australia Post Delivery Timeframe: 1-2 Business Days (flat rate $15.95) Important Notes Processing and Dispatch Times: Orders are typically processed within the same business day. Delays due to Sales or Holiday Periods: Please note that certain events may cause delays in our shipping policy. Pre-Order Items: If your order includes any pre-order items, you will be subject to the terms and conditions of our Pre-Order Policy. Please read our Pre-Order Policy before placing a order for Pre-Order. International Shipping Currently, we do not offer international shipping services. Returns Due to the nature of sealed TCG product, we currently do not accept returns for change of mind. But if there is damage or other issues with your purchase reach out to us within 7 days of purchase for us to sort these issues out. Best to contact through out "Contact Us" form on from the menu bar at the top of the Homepage, or email us at info@echobbies.com.au.

Question 1

Who we are

Accepted Answer

Yes we are an Australian registered business with an ABN, as such we pay tax and are required to collect GST from customers.

Business Name - EC Hobbies
ABN# - 98 019 001 434
Email - info@echobbies.com.au 
Phone - 0401306102
Location - Taylor, ACT

We have been around for some time on eBay since 2007, you can check us out on eBay here https://www.ebay.com.au/usr/ec_hobbies we have 100% positive feedback on eBay with over 700+ positive feedback from our customers.

If you are totally satisfied with your purchase it would mean alot to us if you had some time to leave a google review for our business. If unfortunately you are not satisfied with your order please get in contact first to give us a chance to make it right before leaving negative reviews.

Link to Google Review - https://g.page/r/CSY7B0PqYPTWEBM/review

QR Code for Google Review

Question 2

Shipping Policy

Accepted Answer

Shipping Policy
Updated 23/09/2024
​
EC Hobbies is proudly an Australian business based in Canberra, shipping our products from our premises located in Canberra, ACT.
​
At EC Hobbies, we aim to be as efficient as possible in getting your order out to you as soon as possible. To help us achieve this goal:
​
Please double check shipping & contact info before placing an order, and if paying by PayPal please confirm shipping address on the PayPal checkout is the correct address. I cannot send to any address other than the one listed on the PayPal transaction.
 
Delivery Options
Domestic Shipping: We offer standard and express delivery options within Australia.
Standard Delivery:
Postage Partners: Australia Post
Delivery Timeframe: 2-7 Business Days (flat rate $11.95)
 
Express Delivery:
Postage Partners: Australia Post
Delivery Timeframe: 1-2 Business Days (flat rate $15.95)
 
Important Notes
Processing and Dispatch Times: Orders are typically processed within the same business day.

Delays due to Sales or Holiday Periods: Please note that certain events may cause delays in our shipping policy.
Pre-Order Items: If your order includes any pre-order items, you will be subject to the terms and conditions of our Pre-Order Policy. Please read our Pre-Order Policy before placing a order for Pre-Order.

International Shipping
​
Currently, we do not offer international shipping services.
​
Returns
​
Due to the nature of sealed TCG product, we currently do not accept returns for change of mind. But if there is damage or other issues with your purchase reach out to us within 7 days of purchase for us to sort these issues out. Best to contact through out "Contact Us" form on from the menu bar at the top of the Homepage, or email us at info@echobbies.com.au.

Question 3

Pre-Order Policy

Accepted Answer

Pre-Order Policy
From time to time we will offer pre-orders for new products that we have secured stock of or for restocking products to secure prices and quantities. These pre-orders are subject to our pre-order policy.
 
I endeavour to provide a release date for every pre-order product I list.
 
ETA's (Estimated Time of Arrival) can be found on the product page of the pre-order.
 
However, all ETA's are provided as an estimate and a subject to delay or change from time to time due to circumstances outside our control. I will endeavour to keep my customers up to date as quickly as possible with any news relating to their pre-orders is known. In case of any major delays customers will be contacted to confirm if new time frames are accepted or if they would like a full refund.
​
If your order contains either a pre-order product or multiple pre-orders with different ETA's with products currently in stock the whole order will be shipped at the last pre-order ETA is met, if you would like to split your order you would need to split the in stock items from the pre-order as we cannot do split orders. This would mean you would need to pay an additional shipping fee.​
​
​
Policy Updated: 06/02/2025

Question 4

Return Policy

Accepted Answer

Return Policy
At EC Hobbies, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging with original shrink wrap.
Returned within 7 days of the original purchase date.

Non-Returnable Items
Certain types of items cannot be returned. These include:
Gift cards
Downloadable software products
Customized or personalized items
Clearance or final sale items

Important Note: The above exclusions apply only to "change of mind" returns. Your rights under the Australian Consumer Law for faulty, unsafe, or misrepresented products always apply, regardless of these exclusions.

How to Initiate a Return
To start a return, please follow these steps:
Contact our customer service team at info@echobbies.com.au or use the "Contact Us" form to request a Return Merchandise Authorization (RMA) number. Please include your order number in the subject line. This will help with speeding up the return process.
Once your return is approved, you will receive an RMA number and instructions on how to send your item back to us.
Clearly mark the RMA number on the outside of your package.
Ship the item back to the address provided with the RMA instructions. You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). Shipping costs are non-refundable.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
(We will process refunds promptly once the returned item has been received and assessed. The timeframe for the refund to appear in your account may vary depending on your bank or payment provider.)
Rejected Refunds: If your return is rejected (e.g., item is not in its original condition), we will notify you and the item may be returned to you at your expense.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@echobbies.com.au and follow the return process to send your item back.

We do not offer exchange/refunds for change of mind.

Return Address
Parcel Locker 10149 03421
15 Kingsland Parade
CASEY ACT 2913

Question 5

Privacy Policy

Accepted Answer

Privacy Policy
​
Policy Updated: 23/09/24
​
PRIVACY COMMITMENT
​
At EC Hobbies ("we", "our" or "us"), we recognize the trust you place in us through your dealings with us. We do everything possible to maintain this trust by protecting your personal information.
 
COLLECTION OF PERSONAL INFORMATION
​
We collect and use personal information only for lawful purposes, such as:

Providing our services
Managing customer relationships
Promoting our products or services
We will never sell or trade your personal information with third parties for marketing purposes.
 
HOW WE USE YOUR PERSONAL INFORMATION
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Your personal information is used to provide you with information regarding our services or the services of our promotional partners. We want to communicate with you only if you wish to hear from us, so please let us know by clicking on the "unsubscribe" link at the bottom of any of our communications.
 
PERSONAL INFORMATION ACCESS
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You may review or change your personal information related to your use of Our Services at any time via our website. To access your information, simply sign into your account and navigate to the "My Account" tab.
 
SECURITY OF PERSONAL INFORMATION
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We acknowledge the importance of securing and safeguarding your personal information collected in the course of providing Our Services. We have appropriate procedures in place to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the proper use of your information.
 
MAINTAINING WEBSITE AND CREDIT CARD SECURITY
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Maintaining website and credit card security is paramount for us. We always seek to provide a secure platform through which to conduct online transactions using industry standard Secure Sockets Layer (SSL) protocol. This encryption scrambles details, including credit card numbers, billing details, and delivery addresses.
 
REPORTING A PRIVACY BREACH
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If you believe we have breached your privacy rights in any way or would like to discuss issues about our Privacy Policy, please contact Customer Care via email or socials. We will take all inquiries or complaints seriously and handle them with impartiality and discretion.
 
PRIVACY COMPLAINT PROCESS
​

You may submit a complaint by providing relevant details such as the date and time of the incident, circumstances surrounding it, and your concerns.
We will assess your complaint to determine whether you have complained about something covered by the relevant privacy laws.
If we are unable to address your complaint under privacy law, we will write to you explaining why our Customer Care Team is unable to do so.

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